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Customer Service & Language Support Specialist with 5+ years of multilingual expertise
Handled client inquiries, reservations, and support services in call center environments.
Designed and delivered bilingual language lessons in English and French, fostering communication skills.
Provided interpretation services translating between English and Haitian Creole for medical and religious contexts.
Conducted outreach calls and community engagement to assess needs and connect individuals with resources.
Applied soft skills to manage interactions effectively and anticipate client and student needs.
Dedicated professional with extensive experience in customer service, language education, and interpretation across healthcare, hospitality, and educational sectors.
Managed hotel reservations and assisted clients with booking services.
Conducted outreach calls to patients, assessed their needs, and connected them with specialists for health support.
Designed and delivered bilingual lessons, supporting student language development.
Taught French language courses, fostering communication skills and cultural awareness.
Provided interpretation for American pastors and doctors, translating between English and Haitian Creole.