Claudia - Claims & Settlement Specialist with 5+ years in insurance and legal domains

Handled claims processing and settlement administration, ensuring accuracy and compliance for legal and insurance claims.

Provided bilingual support to clients and customers via phone, email, and in person, resolving issues and ensuring satisfaction.

Reviewed and validated claim documentation and accident reports to meet legal and insurance standards.

Led customer service and claims teams, supporting quality assurance, conflict resolution, and operational standards.

Effectively communicated complex information in bilingual settings, supporting customer and team collaboration.

Process and review attorney-submitted claims for U.S. class action settlements., Validate claim documentation to ensure accuracy, eligibility, and compliance with legal requirements., Manage high-volume claim queues while meeting strict deadlines., Maintain detailed, confidential records within...

Handled vehicle insurance claims intake and accident reporting., Completed detailed accident and incident forms with a high level of accuracy., Collected and verified critical information required by insurance adjusters., Communicated with clients via phone and follow-up documentation., Ensured all...

Provided bilingual claims-related customer support to U.S.-based clients., Promoted to Supervisor for two years within the claims department., Managed escalations and handled demanding or difficult customers professionally., Ensured agents followed documentation, quality assurance, and compliance...

Provided in-person customer service and sales support., Assisted customers with product selection and inquiries., Managed cash handling and daily transactions accurately., Maintained organization, inventory support, and attention to detail in daily operations., Developed strong communication,...