Dedicated professional with over 3 years of experience in administrative roles, bilingual customer service, sales, and medical insurance support. Skilled in communication, problem-solving, and technical tools to enhance operational efficiency and client satisfaction.
Effectively liaised with clients, medical centers, and team members through email, calls, and face-to-face interactions.
Handled bilingual customer inquiries and support, ensuring a high level of customer satisfaction.
Provided administrative assistance through email correspondence, call management, and learning operational procedures.
Utilized tools such as Excel, Google Ads, Adobe Photoshop/Illustrator, and Canva to support marketing and organizational tasks.
Universidad Nacional del Callao -OTIC
answering emails, making calls for administrative purposes, learning about my area
Teleperformance Peru
customer service in English, sales via telephone Inbound and Outbound
Bis Contact Center
made calls and spoke with medical centers on behalf of health insurers
Bachelor's Degree
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Addressed client concerns and operational challenges through effective communication and resource management.
