Dedicated professional with extensive background managing technology projects and leading diverse teams.
Led and coordinated technology projects from initiation to closure, ensuring timely delivery.
Supervised and mentored project teams to enhance performance and skill development.
Maintained effective communication with clients to align project goals and expectations.
Developed new workflows that streamlined project execution and reporting.
Call Center Genpact
Provided on-site and remote technical support to agents on windows platforms and internal networks., Installed and configured software, hardware, and networked printers., Performed preventive and corrective maintenance on computer equipment.
Call Center Conduent
Handled inbound calls from U.S. customers to manage vehicle reservations., Used specialized reservation systems and English-language databases., I provided personalized advices on types of vehicles, prices, and rental policies.
Call Center VXI
I provided telephone support to customers, resolving inquiries about billing and the setup of mobile devices and services., I used digital tools and CRM platforms to manage technical and administrative requests., I used to sale residential services, like Internet, Cable, and landline services.
Call Center 24/7
General Basic Education
High School Graduate
Systems Engineering
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I handled customer calls in the USA to provide information about the status of their credit cards., I resolved inquiries related to unrecognized charges, account blocks, and identity verification processes., I used internal banking systems and CRM platforms to securely access customer information.
Call Center EVERISE
I receive calls from elders asking information for some prescription given by doctors., I used to take some payments for their policies., I used to call to some doctors to talk about the coverage that the member has.
