Clerement

Senior Quality Assurance

Served as the senior QA lead embedded within the product team, responsible for end-to-end quality assurance of front-end and back-end systems in a high-volume online gaming environment.. Collaborated directly with developers, product owners, and external testing teams to ensure timely, high-quality releases across multiple African regional platforms.. Designed and executed manual and automated test cases for web-based front-end and back-end systems | regression, integration, system, and UAT testing | performance and functionality testing across regional African sites.. Built and maintained Cypress automation scripts in JavaScript to automate repetitive test scenarios, contributing to faster and more reliable regression cycles and daily maintenance of the product.. Validated REST APIs using Postman and Chrome DevTools, ensuring endpoint reliability and data integrity for core sportsbook features are working as expected.. Participated in sprint planning, backlog grooming, and retrospectives alongside software engineers, product owners, and DevOps teams.. Contributed to CI/CD pipeline quality by integrating QA processes into Azure DevOps workflows, supporting faster and more reliable deployments.. Managed full defect lifecycle using Azure DevOps and JIRA, from identification and documentation through to resolution and stakeholder sign-off.

Helpdesk Technician | Application Specialist | Software Tester | QA Team Lead

Delivered end-to-end quality assurance for enterprise-grade applications, administering production systems, driving test automation practices, and fostering a quality-first culture.. Designed comprehensive test strategies BDD; performed regression, integration, and system testing for every release cycle; validated new features and enhancements prior to production deployment | monitoring systems performance, ensuring all SLAs are adhered to.. Tested REST APIs and third-party integrations using Postman, SOAP UI, and Fiddler, ensuring system reliability and SLA compliance.. Administered Microsoft SQL Server and IIS; leveraged SQL queries to extract actionable insights, validate data integrity, and support real-time production monitoring.. Authored release notes, test case documentation, and SOPs to provide stakeholders with clear visibility of new features and quality status.. Participated actively in Agile sprint ceremonies; specialised in collaborating closely with development teams to refine project requirements and incorporate comprehensive test cases for new features.

System Analysis Support Intern

Specialised in completing test cases according to rigorous functional test specifications, leveraging expertise to run automated SQL scripts for efficient data validation.. Meticulously logged bugs and defect reports using defect logging applications, facilitating clear communication with product managers and developers to swiftly resolve issues.

Integrated technical expertise with business acumen to drive comprehensive client solutions and satisfaction.. Provided IT support encompassing end-user, software, network, and operating systems, leveraging a deep understanding of OS and application operations to enhance service delivery.. Maintained a proactive approach to researching and adopting new software solutions to enhance operational efficiency.