Crhistopher - Marketing Specialist with 5 years of digital campaign management

Plan and execute digital campaigns across multiple platforms.

Handle content creation, scheduling, and engagement on social channels.

Develop marketing materials and multimedia content for campaigns.

Coordinate with teams for product launches and campaign execution.

Provided exceptional customer service to Cash App users by addressing inquiries, resolving issues, and offering personalized support through phone., Troubleshot and resolved technical issues related to Cash App accounts, transactions, and app functionality, ensuring timely and effective solutions.

Reviewed and processed user-generated content (videos, images, and text) tickets in alignment with company guidelines to ensure accuracy and compliance., Resolved user inquiries by providing correct information and applying established policies, maintaining consistency and quality in ticket responses.

Managed inbound and outbound calls to assist customers with overdue accounts, negotiating payment plans and settling outstanding balances., Analyzed customer financial situations to offer customized solutions, including payment arrangements, extensions, and settlements, to prevent account escalations., Collaborated with team members and supervisors to meet performance goals, including collection targets and customer satisfaction metrics.