Cristian - Customer Service Agent with 6 years in BPO and technical support

Manizales, Caldas, ColombiaRemotoen

Accumulated six years of bilingual customer service and technical support experience in the BPO industry.

Provided customer service for American and Canadian clients in a custom shoe company for four years.

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Resumen

Experienced in bilingual customer support with expertise in technical assistance, serving clients in North America.

Gained language proficiency in English and Spanish, supporting diverse customer needs.

Bilingual Customer SupportAdvanced

Delivered customer service and technical support in English and Spanish for various clients.

Technical AssistanceIntermediate

Supported technical queries related to products and services within the BPO setting.

Customer Relationship ManagementIntermediate

Managed customer interactions to ensure satisfaction and issue resolution.

Industry KnowledgeBeginner

Familiar with customer service protocols and workflows in the BPO sector.

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