Christian - Customer Service Specialist with 3+ years in tech support and bilingual communication

Handled customer inquiries in English and Spanish, providing technical support and resolving issues effectively.

Supported technical troubleshooting and providedfeedback to technicians, enhancing service delivery.

Communicated clearly with clients and team members, scripting and dispatching service calls efficiently.

Proposed and implemented system and script enhancements to streamline customer interactions.

Assist North American clients with their health information and tech support, all over in the United States.

Dispatch for customers from the United States in English and Spanish consulting their technical issues service status.

Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets., Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%., Proposed more efficient call script to reduce average customer handling time, which was...