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C

Cristina

Customer Service Agent with 2+ years of technical support experience

Contacto

Panamá, Panamá, Panama
Disponible en CazVid
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Competencias

Technical SupportAdvanced

Assisted clients with technical issues via phone, chat, and email.

Customer ServiceAdvanced

Delivered high-quality customer service while resolving issues and scheduling appointments.

Communication SkillsExpert

Effectively communicated technical solutions to clients in English and Mandarin.

Conflict ResolutionIntermediate

Managed customer conflicts with diplomacy and professionalism.

Cultural AdaptabilityAdvanced

Worked with diverse clients across North America, adapting to different cultural contexts.

Educacion

Bachelor
University of International Business and Economics
Completed 2026

Idiomas

EnglishFluent
MandarinIntermediate

Resumen

Customer Service Agent experienced in technical support with multilingual communication skills.

Logros Clave

  • Provided technical support in English via multiple channels to clients in North America
  • Resolved technical issues and scheduled appointments under high-pressure conditions
  • Maintained high service standards consistently in a fast-paced environment

Experiencia

Customer Service Agent

Sitel, S.A
2021 - 2022

Provided technical support in English via phone, chat, and email to clients in the United States and Canada., Resolved common technical issues and scheduled appointments for specialized services while maintaining high service standards under pressure in a fast-paced environment.

Habilidades

Technical SupportCustomer ServiceCommunication SkillsConflict ResolutionCultural Adaptability
Publicado en CazVid - 17 may 2026
Ver más Servicio al Cliente en PanamáIn English
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