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Cristofer
Operations Supervisor with 5+ years in and customer service experience
Contacto
Competencias
Applied problem-solving, staff supervision, and performance monitoring to manage daily operations effectively.
Handled high-stress customer interactions, resolving complaints and establishing rapport to increase customer satisfaction.
Diagnosed and resolved service and technical issues, maintaining detailed records and following troubleshooting procedures.
Developed strong relationships with clients and team members through active listening and clear communication.
Educación
Idiomas
Resumen
Experienced in managing daily operations, delivering excellent customer service, and providing technical support across diverse industries.
Logros Clave
- Managed daily operations at Outsourcing Management S.A Itel/Walmart, ensuring workflow efficiency and timely task completion.
- Resolved customer complaints effectively at Startek/Amazon, improving customer loyalty and retention.
- Provided technical support at Concentrix/Comcast, maintaining detailed interaction records and troubleshooting customer issues.
Experiencia
Operation Supervisor
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks., Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team., Developed strong relationships with customers to better understand their requirements and tailor services accordingly., Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members., Drove performance, relying on monthly action plans, to ensure client expectations are met., Provide immediate feedback and coaching whenever it requires to set expectations and be aligned, looking for long-term consistency.
Customer Service Representative/Email and Chat
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative/Technical Support Specialist
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up., Educated customers about billing, payment processing and support policies and procedures., Followed up with customers about resolved issues to maintain high standards of customer service., Identified and resolved discrepancies and errors in customer accounts., Activate and deactivate customer's equipment., Set appointments for internet and TV service outages., Followed troubleshooting procedures to ensure the customer was having the best experience and advantage of their service.