Allied Global
Worked for the company Tracfone helping customers with billing/technical issues with their phone service.
24/7ai
Worked for the company Walmart during their vaccination season in the US providing customers with information about the type of vaccines available at Walmart and scheduling appointments for them.
Allied Global
24/7ai
Worked for the company Lenovo selling their products to customer visiting their US and CA website, providing accurate information about the specs of the computers and finding the products that fitted the customer’s needs., As a supervisor, I was in charge of helping the agents with their performance, auditing their chats and helping them to archive their metrics., As Real Time Analyst, I was in charge of all the sales data of Lenovo US and CA, make reports for the staff team in Guatemala about the agents performance, present the sales information to the client (Lenovo US) in a visible and understandable way for them to notice our good performance, any trends affecting/helping the sales, and set expectations for the next quartile.
High school diploma
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IntouchCX Guatemala
Worked for the company “Cosm” helping customers with any questions/concerns about their tickets/reservations., Provided technical support to customer facing issues with the app or website., Helped other accounts (Nexamp, GMS and Livable) by making reports such as schedules, CSAT reports and staffing during the same period of time.
