Dalia - Customer Service Teleoperator with call handling experience in retail support

Responded to customer inquiries and resolved issues related to delivery and product quality.

Effectively communicated with customers over phone to address concerns and provide solutions.

Identified customer issues and provided appropriate assistance to resolve complaints.

Gained familiarity with products and common customer concerns related to delivery and spoilage.

I answered calls from Walmart customers when they did not receive their package or received it damaged., I also handled calls from Walmart's grocery department, such as if the eggs or milk were spoiled.