Experienced customer support professional with a strong background in bilingual services and teaching. Proven track record in enhancing communication and problem-solving skills.
Skilled in providing customer support in both English and Spanish.
Proficient in delivering high-quality customer service and building client relationships.
Experienced in managing logistics operations and coordinating shipments effectively.
Experienced in developing engaging lesson plans to enhance language proficiency.
Booking.com
Provided bilingual support (English/Spanish) for booking inquiries, enhancing problem-solving and communication skills.
Airbnb
Managed customer interactions, developed listening skills by engaging with clients worldwide, and adapted to various accents.
Teleperformance
Delivered high-quality customer service to English-speaking clients, improving multitasking and communication proficiency.
American School Way
Developing engaging lessons to improve language proficiency.
Bachelor’s Degree
TESOL
Aptis C1 certification exam
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