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Daniel
Operations Coordinator with 5+ years in service and logistics management
Video resume
Contacto
Competencias
Led the design and implementation of operational systems and coordinate logistics for multiple projects.
Acted as key liaison for clients, managing relationships and communications effectively.
Provided remote support for restaurant technology infrastructure, maintaining high QA scores.
Administered WordPress sites, managed DNS, and handled hosting environments.
Sourced and assessed candidates for technical roles using ATS and social platforms.
Educacion
Idiomas
Resumen
Experienced in logistics coordination, client communication, technical support, and web management. Skilled in streamlining processes, enhancing customer retention, and managing technical incidents across diverse industries.
Logros Clave
- Designed and launched the company's first ticketing system in Asana, standardizing client requests.
- Optimized logistics for repair projects, improving resource allocation and route efficiency.
- Managed client communication as primary contact, ensuring smooth project execution.
Experiencia
Operations Coordinator & Executive Assistant
Designed and implemented the company's first ticketing system from scratch in Asana, creating guides and templates to standardize service requests., Coordinated complete logistics for repair projects, optimizing routes and resource allocation for the field team., Acted as the primary point...
Technical Support Agent
Provided comprehensive remote technical support for restaurant technology infrastructure (POS, networks, proprietary hardware & software)., Managed the full ticket lifecycle, consistently maintaining a 90-100% Quality Assurance (QA) score across all interactions.
Bilingual Guide & Sales (Technical Role)
Advised over 100 clients on hosting, security, and domain solutions, contributing to a 15% increase in customer retention., Administered and migrated WordPress sites, including plugin conflict resolution and theme customization., Identified cross-selling opportunities by understanding...
Talent Acquisition Specialist (Sourcer)
Identified and evaluated candidates for technical roles using ATS platforms (Bullhorn) and LinkedIn Recruiter., Executed outreach campaigns and managed the candidate pipeline with consistent communication.
Bilingual T1 Manager
Served as the main point of contact for the driver community, managing and resolving platform, merchant, and customer incidents.
Bilingual ITS Technician
Resolved a high volume of Tier 1 technical incidents for corporate clients (ADSL, email, domains).