Daniel - Systems Infrastructure Engineer

Experiencia demostrada en Intune.

Experiencia demostrada en Windows Autopilot.

Experiencia demostrada en Windows 11.

Experiencia demostrada en Ivanti DSM.

Experiencia demostrada en BitLocker.

Deliver L2/L3 endpoint and IT operations support for ~1,500 users across Mexico, the U.S., Canada and Bulgaria, resolving 10-15 incidents/service requests per day across onsite and remote environments.. Manage Windows endpoint lifecycle across Active Directory, Entra ID, Intune, Autopilot, Ivanti DSM, BitLocker, Defender, PAM and ServiceNow/CMDB, including provisioning, security configuration, application deployment and asset assignment.. Support Field Service / FSCC escalations by validating technical evidence, coordinating onsite or remote remediation, managing engineer handoffs and collaborating with infrastructure, security and L2/L3 teams.. Authored and standardized ~7 technical SOPs and troubleshooting guides covering endpoint provisioning, enterprise applications, identity/access and infrastructure support, improving repeatability and knowledge transfer.. Automated and standardized deployment/configuration workflows for IBM i / AS400, SAP, GlobalProtect VPN and Egnyte updates; AS400 setup fell from ~40 minutes to ~10 minutes, while selected manual processes dropped from up to ~1 hour to ~10 minutes.

Contributed to a 14-week modernization of business-critical hybrid infrastructure after recurring outages and data-risk events contributed to >USD ~$55.6K in losses/exposure within four months, collaborating with NGX Networks and three AWS architects in a managed-services delivery model.. Implemented hybrid identity and workplace services integrating on-premises Active Directory with Microsoft Entra ID and Microsoft 365, strengthening identity governance and service continuity.. Migrated and supported AWS workloads using six EC2 instances, Aurora/RDS and S3 backup storage; implemented Kubernetes-based availability with four worker nodes and autoscaling for customer-facing workloads.. Established disaster-recovery and operations automation, including off-server/mirrored backups, PowerShell-driven backup and file-transfer routines, storage/CPU/memory threshold alerts, cleanup jobs, and Always On database failover alerting.. Designed a QR-based warehouse receiving workflow using a tablet and scanner, reducing a ~300-box intake process from ~8-10 labor hours to ~3 hours.

Designed and supported web/mobile solutions, REST APIs and internal business tools using PHP, React/React Native, C#, JavaScript/TypeScript, Node.js and SQL in logistics operations.. Administered cloud/on-premise services, Active Directory, VPN/network connectivity and remote/field support while integrating Google APIs, ERP workflows and automation tools.. Worked in Agile delivery environments using Scrum/Kanban, GitHub/GitLab and unit testing to improve maintainability and release discipline.

Developed and maintained web/mobile applications, internal tools and REST APIs using PHP, React/React Native, C#, JavaScript/TypeScript and Node.js, supported by SQL databases and MVC/MVVM patterns.. Administered Active Directory users and delivered on-site/remote technical support across Windows endpoints, ERP workflows and business applications.. Built web solutions and workflow automations with HTML/CSS, Bootstrap, jQuery and Google Apps Script; worked with .NET/.NET Core/ASP.NET and Linux security lab environments.. Supported network and server environments spanning TCP/IP, LAN connectivity, SQL Server and DigitalOcean cloud services, including troubleshooting and service implementation.

Progressed from IT intern to software leadership, developing internal web/mobile systems, APIs and databases using C#, PHP, JavaScript, Java/Kotlin, React Native, MySQL/MariaDB and MVC/MVVM patterns.. Built the Global Market Audits application (React Native, FastAPI, MySQL) to improve field-audit visibility and product allocation, helping reduce product waste by an estimated ~USD ~$5.6K/month.. Identified the market-allocation problem through direct field research across retail locations and co-developed the solution in a two-person team, translating an operational pain point into measurable waste reduction and better product-control decisions.. Supported plant IT operations including Windows/Linux servers, virtualization/cloud services, networks/VLANs, databases, endpoint configuration and enterprise applications.