Daniel - Customer Service Professional with 3+ years of client engagement expertise

San Pedro Sula, Cortés Department, Hondurasen

Consistently met and exceeded performance metrics such as quality, productivity, and response time in a high-volume call environment.

Implemented retention strategies and consultative sales techniques, identifying cross-selling opportunities.

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Resumen

Dedicated customer service professional with over three years of experience in call centers, skilled in communication, problem-solving, and sales techniques. Adept at managing inquiries, resolving issues, and fostering customer loyalty through personalized support and strategic engagement.

Logros Clave

Provided personalized support, ensuring first-call resolution and maintaining high customer satisfaction.

Habilidades

Customer Service ExcellenceExpert

Delivered personalized customer support, managing inquiries, complaints, and technical cases effectively.

Communication SkillsAdvanced

Maintained clear, empathetic communication to foster customer loyalty and satisfaction.

Sales and NegotiationIntermediate

Applied consultative sales techniques and retention strategies to identify sales opportunities.

CRM & Technical SkillsAdvanced

Managed CRM systems and handled technical inquiries to resolve issues efficiently.

Teamwork & Conflict Resolution

Experiencia

Customer Service Representative

Startek

2024-04 - 2026-03

Provided personalized phone support, ensuring a positive and first-call resolution-focused customer experience., Managed inquiries, complaints, and technical cases, following up until successful resolution., Implemented retention strategies and consultative sales techniques, identifying...