Daniel - Customer Service & Administrative Support Specialist with 5+ years of bilingual experience

Utilized bilingual skills to handle customer service, sales, and report analysis in diverse roles.

Managed customer cases and escalations, ensuring thorough documentation and resolution.

Supported administrative processes, document control, and report preparation in office environments.

Performed report analysis to support customer service and internal process documentation.

Served as a bilingual sales agent in the billing, escalations, and customer service departments, Provided support in case management, report analysis, and internal process documentation, Collaborated on supervision tasks, appointment scheduling, and performance monitoring

Developed functions in administrative process management, Document control, Coordination of internal activities, Accounting support, Participated in report preparation

Performed roles related to moving and installation services, Ensured efficiency and customer satisfaction in every project