Experienced call center professional with 10 years of expertise in sales, customer service, collections, and fraud prevention, dedicated to delivering effective customer support and sales growth.
Provided solutions and support to customers regarding questions, disputes, and billing issues.
Conducted cross-sales and service upgrade pitches during customer interactions.
Managed debt collection efforts and identified fraudulent activities as part of call center duties.
Maintained clear and effective communication with customers to resolve issues and promote services.
Assisted Spanish and English-speaking customers, leveraging bilingual skills in a call center environment.
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