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Daniel
Customer Service & Sales Professional with 10 years of call center experience
Video resume
Contacto
Competencias
Provided solutions and support to customers regarding questions, disputes, and billing issues.
Conducted cross-sales and service upgrade pitches during customer interactions.
Managed debt collection efforts and identified fraudulent activities as part of call center duties.
Maintained clear and effective communication with customers to resolve issues and promote services.
Assisted Spanish and English-speaking customers, leveraging bilingual skills in a call center environment.
Resumen
Experienced call center professional with 10 years of expertise in sales, customer service, collections, and fraud prevention, dedicated to delivering effective customer support and sales growth.
Logros Clave
- Gained extensive experience in sales, customer service, collections, fraud, and retentions over a decade.
- Handled inbound and outbound calls, managing billing inquiries, disputes, and service upgrades.
- Built rapport with customers, contributing to a high volume of customer interactions and issue resolution.