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Daniel
Costumer Support
Contacto
Competencias
Expert in providing effective support via email and phone, ensuring positive customer experiences.
Proficient in managing vendor invoices, payment schedules, and reconciliation processes.
Experienced in managing corporate and individual accounts, achieving sales and collection goals.
Skilled in English-Spanish interpretation and coordination of logistics for diverse projects.
Educación
Idiomas
Resumen
Dedicated professional with expertise in customer service, collections, accounts payable, and bilingual communication. Proven track record of meeting targets and enhancing operational efficiency in fast-paced environments.
Logros Clave
- Consistently met and exceeded collection targets through proactive follow-ups and negotiations.
- Provided comprehensive customer support for banking and investment apps, enhancing client satisfaction.
- Managed accounts payable and vendor relations, ensuring timely payments and accurate documentation.
- Facilitated smooth financial operations through accurate reconciliation and processing of payments.
Experiencia
Costumer Support
Provide Full Support via email and phone to customers on the banking app and investment app.
Collections & Sales Consultant (B2B)
Managed corporate, government, and individual accounts for sales and collections. Consistently met monthly collection targets through proactive follow-ups with Accounts Payable teams. Negotiated payment arrangements and resolved billing discrepancies. Maintained accurate account documentation and customer records. Delivered customer-focused solutions aligned with client needs and company policies
Administrative Assistant – Accounts Payable
Managed accounts payable, vendor invoices, and payment schedules. Processed municipal payments, ITBMS, payroll (CSS, SIPE) and internal documentation. Coordinated purchasing activities and vendor communications. Provided post-sale customer service and local/international support across Central America. Ensured compliance with internal policies and basic accounting controls
Assistant Accountant / Night Auditor
Opened and closed daily accounting cycles for passenger accounts. Performed night audits for Front Desk and Casino operations. Reconciled cash from multiple points of sale with onboard accounting systems. Prepared and submitted financial reports to senior management. Supported payroll processing and assisted the Front Desk Manager
Bilingual Interpreter & Program Coordinator
Provided English–Spanish interpretation in business, medical, and social settings. Coordinated logistics for workshops, transportation, medical teams, and local communities. Supported international teams with on-site communication and guidance
Sales & Customer Service Agent
Opened, closed, and managed customer accounts and related documentation. Processed deposits, withdrawals, billing reviews, and payments. Handled customer complaints, retention cases, and full account closures. Generated sales through upselling and value-added services