Experienced in delivering bilingual customer service, technical troubleshooting, and order management across healthcare, retail, and technology sectors.
Delivered bilingual support and managed customer inquiries in healthcare, retail, and tech environments.
Troubleshot device and application issues, provided remote assistance utilizing tools like TeamViewer and AnyDesk.
Tracked shipments, managed account updates, and resolved order issues at Apple, Walmart, and GNC.
Created and maintained patient profiles, verified insurance, and coordinated test results.
Hematology Clinic
Patient data management: Creating and updating profiles, verifying insurance., Remote technical assistance., Coordinating consultations and linking lab results.
GNC
Customer service: Updating accounts, executing payments, resolving account issues and order management., Account management: Bilingual support for customers in Spanish and English.
Apple
Order management: Tracking shipments, reporting theft or loss, and ensuring delivery., Technical support: Troubleshooting Apple applications and OS issues in a semi-bilingual environment., Customer service: Efficient communication and issue resolution in both Spanish and English.
Walmart
Driver account management: Updating information and assisting with order processing., Translation support and compliance assistance., Fraud prevention: Reporting malicious driver accounts.
Bachelor of Science
TSU in Systems Analysis and Design
Proficient in Salesforce, Zendesk, Slack, Microsoft Office, Google Workspace, and remote assistance tools.