Daniel

Customer Service Representative

Content Moderator

Filtered user-generated content including photos, messages, and profiles on the Grindr app., Served as a Trust & Safety Representative moderating sensitive content for the Kik app on behalf of MediaLab.

IT Department / Web and Social Media Manager

Managed social media inquiries and content calendar support., Development and maintenance of the company’s web page and employee check-in., Assess inventory and invoices., Provided customer support for internet connectivity issues., Assisted with sales of mobile devices and data plans., Troubleshot device-related technical problems.

Customer Service Representative

Delivered technical support for internet issues., Promoted and sold mobile services and devices., Resolved equipment-related concerns., Provided front-desk customer service., Assisted logistics and office management operations., Brought resolution to tickets using Jira.

Receptionist & Assistant Manager

Gaming Support Agent

Provided player support for players using the Epic Games Launcher, mostly supporting Fortnite., Solved technical issues, account recoveries and general player requests., Handled tickets using Salesforce and Zendesk., Supporting Frontend and Backend for Hotel web pages., Error resolution and functionality applications., Worked on Salesforce using HTML, JS, CSS and Apex.

Independent Contractor