Daniel - Customer Service Specialist with 5+ years in tech support and client relations

Provided support by actively listening to customer concerns and resolving inquiries efficiently.

Invested in investigating and resolving customer complaints and service issues.

Supported agents and collaborated with team members to maintain efficient operations.

Managed back office tasks to ensure timely customer issue resolution.

Utilized computer literacy and quality assurance practices in day-to-day support functions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor., Investigated and resolved customer inquiries and complaints quickly.

Resolved associate, tool and service delivery issues revealed by statistical reports., Achieved established monthly goals., Provided exceptional support to agents by addressing their inquiries and concerns regarding tools and services.

Managed back office operations by ensuring timely resolution of customer inquiries and issues related to service delivery.