Daniel - Logistics Coordinator at Lean Solutions Group

Experienced in coordinating transportation, scheduling shipments, and ensuring compliance with industry regulations.

Skilled in addressing customer inquiries and resolving issues promptly across multiple channels.

Effective in liaising with teams and clients via email, phone, and chat to facilitate smooth operations.

Proficient in Google Apps and Microsoft 365 for documentation, communication, and data management.

Organize the transportation of goods, including scheduling +800 monthly shipments via TMS, email, or phone, leading to an organized workflow following U.S. FMCSA regulations., Monitoring the status of shipments, communicating updates to relevant parties, rescheduling missed appointments, and missed loads., Train +20 new hires (around 3 waves) and provide support during nesting activities.

Answer customer questions +1200 monthly via phone, email, or chat about products, services, or policies., Address customer complaints and concerns, providing solutions, or escalating issues when necessary., Document interactions and transactions in a customer management system for future reference., Follow up contacting monthly +120 customers after a resolution to ensure satisfaction and to gather feedback., Provide on-road assistance to delivery drivers when they were delivering the orders by processing and filing exception tickets reporting their issues.