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Daniel
Dispatcher
Contacto
Competencias
Proficient in Inspire and guide teams for leadership tasks
Proficient in Delegate tasks for leadership tasks
Proficient in Set a clear vision for leadership tasks
Proficient in Hire, mentor, and coach employees for talent development tasks
Proficient in Build high-performing teams for talent development tasks
Educación
Resumen
Professional profile
Experiencia
Dispatcher
Managed a 3-7 truck fleet. Point of contact between drivers, owner operator, clients and company departments such as safety, billing, planning, etc.
General Manager(Co-Owner)
Managed four departments for our client DTL INC in Orlando, FL from [contact hidden] (data entry, billing, dispatch and breakdowns). Max staff 12 members. Managed six different departments for our Client Cargomatic based in Long Beach, CA 2019-09/2022 (data entry, billing, short hauls dispatching, drayage dispatching, Amazon dispatching and Walmart dispatching). Max staff 69 members.
Shift Manager
Dispatch, track and trace, and solve any situation that may arise, breakdown, missed appointment, requesting and reporting detention time for a 35 trucks fleet
Customer Success & Account Manager
Serve as the primary point of contact for prospective and existing customers, building trusted long-term business relationships.. Develop new customer accounts by understanding transportation needs and presenting tailored logistics solutions.. Manage customer accounts throughout the service lifecycle, ensuring shipments are executed accurately and on time.. Coordinate with dispatch, carriers, drivers, and operations teams to deliver flawless service.. Resolve transportation issues including delays, appointment changes, service failures, and customer escalations while maintaining clear communication.. Use a transportation CRM to manage customer accounts, document interactions, monitor opportunities, and ensure timely follow-up.. Identify opportunities to improve service quality and customer satisfaction while supporting long-term account growth.
Dispatcher
Managed daily operations for a fleet of 3–7 trucks.. Acted as liaison between customers, drivers, owner-operators, billing, planning, and safety.. Provided proactive shipment updates and resolved operational issues to maintain customer satisfaction.. Ensured efficient communication between all parties to minimize service disruptions.
General Manager (Co-Owner) | Customer Success & Operations
Served as the primary contact for U.S.-based customers, managing relationships and ensuring outstanding service.. Personally handled customer concerns and implemented solutions to improve service quality.. Managed customer escalations from initial report through final resolution.. Led teams of up to 69 employees across multiple operational departments supporting U.S. logistics clients.. Partnered with customers and internal departments to improve processes and increase customer satisfaction.