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D

Daniel

Logistics and Customer Service Specialist with diverse experience

Contacto

Bogotá, Bogota D.C., Colombia
Abierto a remoto
Disponible en CazVid
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Competencias

Logistics CoordinationIntermediate

Handled freight documentation verification and billing processes.

Customer ServiceAdvanced

Resolved customer complaints and provided support in travel-related settings.

Call Center OperationsIntermediate

Managed passenger bookings, tickets sales, and flight rescheduling.

Communication SkillsAdvanced

Effectively communicated with clients to resolve issues and fulfill service needs.

Educación

Bachelor's degree
Universidad La Gran Colombia
Completed November 2012
Tecnician in Text translation
Politecnico Colombo Andino
Completed October 2006

Idiomas

English

Resumen

Experienced logistics and customer service professional with a proven ability to manage documentation, resolve customer issues, and coordinate travel operations across diverse settings.

Logros Clave

  • Verified freight documents to ensure accurate billing for customers.
  • Resolved customer complaints in compliance with company and legal standards.
  • Managed passenger bookings, ticket sales, and flight rescheduling operations.

Experiencia

Logistics Coordinator

Lean Solutions Group
October 2020 - Present

Responsible to verify freight documents to bill customers.

Customer Service Analyst

Copa Airlines - Colombia
November 2009 - April 2020

Resolution of customer's complaints according to company and legal standards for travel business

Call Center Agent

Contact Center Americas S.A.
February 2004 - May 2009

Responsible of passenger bookings, tickets sales, back office, and flight reschedules.

Habilidades

Logistics CoordinationCustomer ServiceCall Center OperationsCommunication Skills
Publicado en CazVid - 3 jul 2025
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