Daniela

LTL Support Specialist

Accept, build, schedule and track all customer shipments through completion., Prioritize and communicate internally and externally emailing clients., Develop strong relationships with all customer contacts and facilities., Develop internal relationships with carrier reps / managers, customer sales reps, and pricing analysts., Confidently managing a queue of over 10 customers while handling their various transactions, including the processing of payments and data analysis., Operation of accounts payable tasks with maximum attention to detail, guaranteeing customer satisfaction., Assisted with new customer training sessions and creation of SOP documents.

Credit and Collections Junior Analyst

Professionally respond to all customer requests received by phone or email., Provide customers with information about their products and/or services., Negotiate payment terms and arrangements, where applicable., Problem solve to find the best solution for each customer.

Payment Operations Specialist