Dedicated support specialist with over 5 years in telecom and IT services, skilled in troubleshooting, process optimization, and customer satisfaction. Proven mentor and team player.
Expert in troubleshooting, issue resolution, and process improvements for telecom and IT services.
Skilled in delivering high-quality customer interactions across multiple channels, maintaining high satisfaction.
Proficient in streamlining workflows to improve efficiency and service quality in support environments.
Effective communicator with experience in public speaking and client engagement.
Prodapt
Provide advanced technical support and process optimization for telecom clients.. Responsible for troubleshooting, documentation, and continuous improvement initiatives.
Sitel
Delivered exceptional customer service through inbound calls, efficiently resolving inquiries and maintaining high satisfaction scores in the Retention and Collections queue.. As a Mentor within the Collections team, I continued managing collection responsibilities while providing guidance to fellow agents.. In this dual role, I supported team development, encouraged best practices during customer interactions, and contributed to a positive and high-performing work environment.
NTT Data
Provided IT support for internal and external users, including software troubleshooting, ticket management, and escalation handling.
Alorica
Managed customer interactions via chat and phone, processed backend operations, and supported service delivery across multiple channels.
Bachelor’s Degree
High School Diploma
General High School Education
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