Daniela

Content Publisher

Initially engaged as a freelancer for one year within the Staffing team, focused on editing websites for Thermofisher USA, subsequently transitioning to a permanent role within the agency.. Trained two new Staffing team members, ensuring meticulous attention to detail in large-scale page and image editing projects utilizing Adobe's AEM, while coordinating and communicating directly with clients.. Provided project management support alongside two developers to conceptualize and deliver an updated version of an existing client dashboard within the sales sector.. Contributed to team efforts in preparing client presentations and executing ongoing monitoring of website editing reviews and the implementation of new processes.

Managed and registered an average of 200 calls weekly, addressing claims and assistance requests for the international customer service department.. Facilitated the International Claims department by updating the email and claims registration system.. Earned a promotion to the U.S. Compliance team, where I meticulously reviewed the format and coverage of travel insurance policies, additionally translating these and other documents for residents of Puerto Rico.

Provided critical information and processed international clients for claim submissions and documentation review.. Assisted the legal department by providing support during hearings involving international clients and Mexican suppliers or representatives.. Maintained consistent follow-up with the legal team and customer service representatives via email.