Daniela - Software Developer with 5+ years in web application development

Used extensively in building dynamic client-side interfaces and features.

Applied in developing responsive web components and single-page applications.

Designed and maintained APIs to enable seamless communication between services.

Managed code repositories and collaboration within development teams.

Supervised remote customer service team for the U.S. market., Handled complex cases and escalated support in Spanish and English., Monitored service KPIs (response times, customer satisfaction)., Provided training and coaching to customer service agents.

Supervised sales team: training, motivation, and performance monitoring., Managed store operations: cash register, inventory, and daily operations., Implemented marketing strategies to increase visibility and sales., Delivered personalized customer service in Spanish and English.

Developed sales strategies that boosted annual results., Managed client relationships and account follow-ups., Provided bilingual customer service in a multicultural environment.

Managed reservations and direct customer service., Supported administrative internal operations., Assisted in resolving customer inquiries at front desk.