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Daniela
Bilingual Client Services Professional with 20+ years of experience
Contacto
Competencias
Skilled in building and maintaining strong client relationships through effective communication and service.
Proficient in English, Spanish, French, and Italian, facilitating seamless cross-cultural interactions.
Experienced in coordinating schedules, managing correspondence, and supporting organizational operations.
Adept at addressing customer inquiries, resolving complaints, and ensuring satisfaction.
Certified translator capable of translating technical and business documents accurately.
Educacion
Idiomas
Resumen
Experienced in client services, administration, and translation across diverse industries. Skilled in managing high-volume communications and building strong client relationships in English, Spanish, French, and Italian.
Logros Clave
- Developed and maintained detailed client reports, enhancing client communication and satisfaction.
- Provided multilingual support, translating documents and correspondence in English, Spanish, French, and Italian.
- Streamlined call center operations, managing high-volume switchboards and resolving customer issues efficiently.
- Coordinated travel, meetings, and administrative tasks, supporting management and team productivity.
- Completed professional translation certification, increasing language service capabilities.
Experiencia
Bilingual Client Services
Creating and maintaining client reports, Assist to the clients by providing them information of all our products and the accounts as well., Making outbound calls to follow up all the French inquiries.
Bilingual Receptionist
Operate system console, receive and relay incoming calls, Greet and direct clients, Book meeting rooms when required, Assist administration staff with mailing as requested
Recepcionista Bilingüe
Answered and directed phone calls as necessary, Welcomed the guests as they arrived, Received, sorted and sent Telex and Fax messages, Translated import and export documents from English into Spanish
Call Centre Operator Assistance
Answered a busy switchboard with 30 lines, Negotiated solutions for customer complaints, Translated correspondence and Medical Documents (from English into Spanish)
Bilingual Assistant
Assisted managers and staff as needed, Arranged and scheduled meetings and appointments, Co-ordinated incoming/outgoing mails, Answer a busy switchboard with 30 lines
Bilingual Assistance
Provided assistance to the manager, Co-ordinated and arranged travels and meeting, Prepared the sales report (yearly computer sales), Support accounting, Answer a switchboard with 10 line