Demonstrated experience with customer complaint management.
Demonstrated experience with needs analysis.
Demonstrated experience with data collation.
Demonstrated experience with cold calling.
Lean Solutions Group
Utilized 3PL tracking systems and outbound communication channels, including corporate email and phone, to coordinate between production, sales, and distribution stages of the supply chain., Managed document collection and performed data entry to ensure accurate and timely completion of deliveries across carriers.
TTEC
Responded to customer inquiries and conducted research to resolve issues, providing technical guidance, processing payments, and updating billing status., Promoted products and services to new and existing customers while delivering support to specialized teams as requested by management.
Atento SAS
Utilized ticketing systems to respond promptly and efficiently to customer inquiries., Managed live chat interactions to resolve issues, coordinated escalations with relevant staff, and conducted outbound communications to address follow-up inquiries as needed.
Concentrix
Diploma
Degree
Degree
Complementary Studies
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Demonstrated experience with appointment setting.
Handled incoming communications from affiliates of a U.S. health insurance program, assisting with plan enrollment and renewals while providing accurate information on coverage and benefits., Processed documents, authorized medication orders and refills, and coordinated outbound communications with suppliers and medical facilities to schedule appointments.