Daniela - Digital Marketing Specialist with 5+ years in E-commerce

Designed and implemented social media strategies across multiple platforms to enhance brand presence.

Optimized website content and structure to improve search engine rankings.

Created targeted email campaigns to increase customer engagement and retention.

Produced marketing content for blogs, social media, and email to support brand messaging.

Provided front-line customer service and technical support to clients of a financial institution via live chat, resolving inquiries regarding accounts, transactions, and services., Mentored and trained operational staff on best practices for customer engagement, product knowledge, and efficient workflows.

Served as the primary point of contact for patients data validation and doctor inquiries for Durable Medical Equipment (DME) orders., Spearheaded verification of qualifying patient documentation, including eligibility and insurance status, to ensure compliance and prompt order fulfillment., Reviewed and sent medical orders via fax to streamline scheduling and dispatch of orthopedic products to patients., Executed all logistical documentation, including the creation of detailed shipping order forms, packing slips, and labels, maintaining accuracy rate in order preparation., Led Quality Assurance initiatives by reviewing and analyzing agent calls, providing actionable feedback to maintain high service standards and compliance., Functioned as a Team Leader for a 5-person team, overseeing daily operational workflow, providing mentorship and guidance to team members.

Provided customer support for an e-commerce platform via chat and email, resolving issues related to product inquiries, orders, shipping, payment issues, and returns/exchanges.