Dedicated professional with over a decade of experience in customer support, technical troubleshooting, and sales. Proven track record of leading teams, improving processes, and achieving client goals.
Skilled in providing technical support and user assistance, ensuring customer satisfaction.
Experienced in credit repair and claims sales, driving client outcomes and revenue growth.
Led large teams in high-pressure environments, optimizing performance and workflow.
Troubleshot hardware and software issues, ensuring minimal downtime and customer satisfaction.
SITEL/Capital One
Experience in a call center, providing technical support and user assistance
SITEL/WOW
Auditing and troubleshooting software and hardware issues in technical support environments.
Concentrix/Apple
Led a 23-person team on a software development project, achieving a 25% increase in productivity., Payroll, training, interviews, action plans.
Ibex/Future Dontics
Experience managing appointment schedules for patients with dental problems.
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Claims helping car accident victims obtain medical care and legal assistance
