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Danna
Data Analyst with 5+ years in business intelligence and analytics
Contacto
Competencias
Utilized SQL extensively to query databases, extract data, and support reporting needs.
Built dashboards and visual reports to communicate insights effectively to stakeholders.
Created complex spreadsheets and macros to automate data processing and analysis tasks.
Worked with BI tools such as Power BI and Tableau to develop interactive reports.
Applied statistical techniques to interpret data trends and support strategic planning.
Educacion
Resumen
Experienced Data Analyst specializing in data querying, visualization, and reporting to inform business decisions. Skilled in SQL, Excel, and BI tools with a proven track record of supporting operational improvements.
Logros Clave
- Led multiple data analysis projects to identify operational inefficiencies, resulting in process improvements.
- Developed dashboards and reports that enhanced decision-making processes for senior management.
- Graduated from the Data Analytics certification program and advanced SQL skills.
Experiencia
Track & Trace Agent
Real-time monitoring of transportation routes for international clients., Reduction of delays through early alerts and constant communication with drivers and dispatchers., Simultaneous management of multiple loads with tight response times., Use of logistics systems and automated communication tools (TMS, Macropoint, FourKites).
Customer Service Representative
International customer support for accommodation reservations., Conflict resolution and management of reservation issues with high satisfaction rates., Handling of databases, booking platforms, and quality metrics (AHT, CSAT).
Interpreter and Logistics Assistant
Spanish – English interpretation for Turkish representatives of the electrical industry., Coordination of schedules, stand logistics, communication with organizers, and client management., Support in commercial negotiations and presentation of technical products.
Writer and Pedagogical Support
Writing and editing of children’s content., Assistance in pedagogical activities for children.