Demonstrated experience with Office.
Demonstrated experience with Photoshop.
Demonstrated experience with Social Media.
Demonstrated experience with Salesforce.
WINMEDIA S.A.S.
Participated in 10 multinational influencer marketing campaigns across Peru, Colombia, Chile, and Ecuador, selecting key profiles for brands such as McCormick and Pepsico to ensure strong results., Managed stocktaking and organization of talent information for company use, and prepared KPI-based reports in English for international clients, strengthening satisfaction and trust.
WebHelp Colombia
Independently managed complex inquiries in English for U.S. clients, handling an average of 50 cases daily via chat with personalized solutions aligned to app policies., Recognized for empathy, clear communication, attention to detail, and consistently meeting demanding metrics for response time, accuracy, and service quality., Actively contributed to specialized continuous improvement and collaboration sessions, optimizing the user experience and enhancing team capabilities.
Claro Colombia
Efficiently coordinated logistics and recruited experts and influencers for Claro Gaming events, ensuring strategic profile selection and successful execution of high-impact initiatives., Managed multiple projects simultaneously, compiling and presenting key insights and recommendations to executive teams, driving continuous improvement and the achievement of marketing and communications goals.
Business Administration
Professional Technician in Advertising Design
Bachelor of strengthened secondary education
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Demonstrated experience with Slack.
Led research and production of original content for two YouTube channels: a wellness channel achieving over 54,000 views and 960 organic subscribers, and a football news channel where I managed the community and developed growth strategies., Implemented digital growth initiatives across various audiovisual formats, significantly boosting visibility and engagement for both projects.
Soluciones Propiedad Horizontal
Efficiently managed document organization, administration of processes for the submission of bids and proposals, and budget preparation, providing direct and timely support to clients in the real estate sector., Consistently ensured critical deadlines were met and documentation was accurately delivered, contributing to optimized internal management and enhanced client satisfaction in horizontal property projects.
Alda y Romera
Responsible for the operational area of a jewelry brand, with duties focused on both production and commercial management., In charge of creating jewelry pieces for sale and coordinating B2B relationships, streamlining processes, and ensuring that all delivery requirements were met.
