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Customer Service & English Tutor with 5+ years in client communication

Video resume

Customer Service & English Tutor with 5+ years in client communication
Please record a video speaking in English about your experience.

Contacto

México, Mexico City, Mexico
Abierto a remoto
Disponible en CazVid
Contactar via CazVid

Competencias

Customer supportExpert

Provided chat and email support for international clients, managing inquiries and resolving issues.

English language instructionAdvanced

Taught conversational English and tailored lessons for professional learners across multiple platforms.

CRM & Lead ManagementIntermediate

Supported real estate activities through CRM updates, lead follow-up, and appointment coordination.

Communication & Client RelationsAdvanced

Built long-term relationships with clients and adapted communication styles to diverse audiences.

Data Entry & Administrative SupportIntermediate

Handled confidential data entry tasks and supported operational workflows for various roles.

Educacion

TEFL Certification
TEFL.org
2021
High School Diploma
Charles Herbert Flowers High School

Idiomas

EnglishNative
SpanishIntermediate/Conversational

Resumen

Dedicated professional with over 5 years in customer support, chat assistance, and English language instruction. Experienced in CRM management, lead generation, and building long-term client relationships across diverse industries and international markets.

Logros Clave

  • Conducted outbound cold calls to generate leads and support real estate activities.
  • Delivered over 3,500 hours of conversational English to diverse international learners.
  • Supported international clients with support across chat, email, and administrative tasks, ensuring smooth operations.

Experiencia

Virtual Assistant (Cold Calling)

Helen J. Gaynor – RE/MAX Realty
Mar 2023 - Jun 2025

Conducted outbound cold calls to generate seller/buyer leads and qualify prospects., Supported a real estate agent with CRM updates, lead follow-up, listing coordination, and appointment scheduling., Managed client communication, email handling, and marketing tasks for property listings.

Customer Service / Chat Support

Ying Yang Export
Jun 2022 - Oct 2024

Provided customer support across chat and email channels for international clients., Assisted with inventory updates, product information, and order-related communication., Handled administrative tasks, organized records, and supported smooth day-to-day operations.

Online English Tutor

Tutlo
Dec 2023 - Present

Delivered fast-paced conversational sessions.

Online English Tutor

Cambly
Dec 2021 - Aug 2023

Completed 3,500+ hours of video-based customer interaction., Adapted communication style for learners from 30+ countries.

Online English Tutor

Preply
Dec 2021 - Apr 2023

Built long-term client relationships., Delivered lessons tailored to professional adults.

Enumerator

U.S. Census Bureau
May 2020 - Jan 2021

Conducted door-to-door communication with accuracy and professionalism., Handled confidential information and data entry under government standards.

Habilidades

Customer supportEnglish language instructionCRM & Lead ManagementCommunication & Client RelationsData Entry & Administrative Support
Publicado en CazVid - 17 may 2026
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