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Dany
Customer Service Representative
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Competencias
Proficient in Word for software tasks
Proficient in Excel for software tasks
Proficient in Power Point for software tasks
Proficient in Slack for software tasks
Proficient in Trello for software tasks
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Professional profile
Experiencia
Customer Service Representative
Attending to clients' inquiries and requests through email, chats, and calls, following up on deliveries, and, in some cases, returns and refunds.
Customer Service Representative
Verification of documents and clients' requests, notifying through emails and calls of any missing information and guidance into the correct steps for every application.
Appointment Setter and Dispatcher
Convincing leads into appointments and dispatching the correct technician according to the needs and locations of the clients, and following up on a service completion.