DAO

Demonstrated experience with SQL.

Demonstrated experience with Excel.

Demonstrated experience with Tableau.

Demonstrated experience with Power BI.

Demonstrated experience with Python.

Collected, integrated, and transformed large volumes of client infrastructure data using Excel and proprietary systems, ensuring high data accuracy and consistency. Performed data validation and quality checks, improving data integrity and reducing errors by 25%. Managed client data onboarding and implementation processes, setting expectations and ensuring timely, accurate delivery across multiple concurrent projects. Advised clients on data management best practices related to municipal asset management and data governance. Developed and maintained technical documentation, including data processes, workflows, and system configurations. Supported client training and onboarding by creating user guides and delivering data-related instruction. Collaborated with internal and external stakeholders to troubleshoot data issues, ensuring timely resolution and maintaining data reliability. Provided ongoing support to clients, ensuring high levels of customer satisfaction and effective use of data systems. Supported user access management processes, including assisting with SSO setup and user authentication workflows in coordination with IT teams. Monitored and resolved data inconsistencies to ensure compliance with internal data standards

Collaborated with cross-functional teams to analyze student performance data and identify factors impacting English proficiency outcomes. Conducted data analysis to uncover trends and patterns, supporting initiatives aimed at improving student success rates. Developed KPI frameworks and performance metrics to evaluate program effectiveness and guide strategic decision-making. Cleaned and transformed datasets using SQL and Excel to ensure data accuracy and consistency for analysis. Created reports and visualizations to communicate insights to stakeholders and support data-driven improvements. Contributed to data-informed recommendations that enhanced program efficiency and student support strategies