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Dario
CSR and billing
Contacto
Competencias
Led the planning and execution of social media campaigns across platforms such as Facebook, Twitter, and Instagram.
Applied SEO best practices to improve website visibility and search engine rankings.
Produced engaging digital content including blog posts, videos, and multimedia for marketing purposes.
Utilized tools to analyze campaign performance and inform strategic decisions.
Educación
Resumen
Experienced digital marketing professional with a focus on social media, SEO, and content creation.
Logros Clave
- Managed social media campaigns increasing follower engagement across multiple platforms
- Developed SEO strategies that improved website traffic and search rankings
- Led content creation efforts resulting in higher audience interaction and brand recognition
Experiencia
CSR and billing
Customer support for two way radios for government officials and emergency agencies, Process payments and explaining of the invoices, Escalate tax exemptions and refunds to credit analysts, Derive tech support cases to the right department depending on the service, country or equipment of the client, Password resets and sent out forms or required documentation of the service, radios or service guides, Tech support and warranties for certain branch of radios by chat, emails and phone calls.
Payment Agent
Accepts payments and assists with any questions the customer may have about HOAs.
Ground Operations Assistant
Track the loads and do and process the paperwork and permits for the border crossing of the USA, Canada and Mexico, Get in contact with the line or carriers for updates and solve any situation regarding the transportation and delivery of the loads.
Operations Representative
Provide a response by mail to customers on any issue related to the transport of goods throughout the U.S, Canada and Mexico, Offer the freight at a certain price and negotiate, Set schedules at times and dates when be it past or an issue, Accept charges on weekend for charges and payments on behalf of the company to the different carriers that the company works with.
Bilingual Sales Agent
Prospecting from a database to create a sale, Tools needed for this are Nutshell, LinkedIn, Builtwith, Etailinsights, and Office 365.
IT Service Desk Agent
Take calls from JC Penney stores to resolve any situation with desktops, laptops, cash registers, Zebra printers, Mobil Warriors scanners, cash registers loggers, servers, VPNs, web pages, Office 365 application., Perform tickets after finding a solution and escalate if necessary.
IT Service Desk Agent
Provide user assistance with crashes, errors, app installation, or how to perform procedures, VPNs and servers., Record the process in tickets and provide the user with the required information.
Customer Service Representative
Provide customer service to people who wish to schedule or purchase a flight to a certain destination, Assign or change services or seats and resolve any doubts about the trip through the Amadeus system.
Customer Service & Sales
Customer service in the call center on internet and home phone, satellite TV and resolving the problems they had with their service.
Sales & Customer Service Consultant
Bilingual customer service and sale of home telephony and internet packages, as well as mobile telephone and satellite television.
Food Counter Attendant
Prepare the food in front of the kitchen, keep the place clean but especially the kitchen, organize the portions of food and store them in the fridge and cashier.
Customer Service Representative
Guide the client with their doubts and complaints by telephone in English to provide solutions or simply recharge minutes on your cell phone.
Manager & Cashier
Maintain order of the place with those of more workers, clothing, and chemicals as well as charging for customer service.
Waiter
In charge of the area of a restaurant with its customers, keeping my area clean and keeping the customer satisfied.
Kitchen & Cashier
Making pizzas for direct sale at the counter, checkout and collection of orders over the phone.