Experienced digital marketing professional with a focus on social media, SEO, and content creation.
Led the planning and execution of social media campaigns across platforms such as Facebook, Twitter, and Instagram.
Applied SEO best practices to improve website visibility and search engine rankings.
Produced engaging digital content including blog posts, videos, and multimedia for marketing purposes.
Utilized tools to analyze campaign performance and inform strategic decisions.
Motorola Solutions
Customer support for two way radios for government officials and emergency agencies, Process payments and explaining of the invoices, Escalate tax exemptions and refunds to credit analysts, Derive tech support cases to the right department depending on the service, country or equipment of the client, Password resets and sent out forms or required documentation of the service, radios or service guides, Tech support and warranties for certain branch of radios by chat, emails and phone calls.
OneSupport
Accepts payments and assists with any questions the customer may have about HOAs.
Coyote Logistics
Track the loads and do and process the paperwork and permits for the border crossing of the USA, Canada and Mexico, Get in contact with the line or carriers for updates and solve any situation regarding the transportation and delivery of the loads.
Rapido Solutions Group
Post-Doctorate
Diploma
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Provide a response by mail to customers on any issue related to the transport of goods throughout the U.S, Canada and Mexico, Offer the freight at a certain price and negotiate, Set schedules at times and dates when be it past or an issue, Accept charges on weekend for charges and payments on behalf of the company to the different carriers that the company works with.
Hermes
Prospecting from a database to create a sale, Tools needed for this are Nutshell, LinkedIn, Builtwith, Etailinsights, and Office 365.
TATA Consultancy Services
Take calls from JC Penney stores to resolve any situation with desktops, laptops, cash registers, Zebra printers, Mobil Warriors scanners, cash registers loggers, servers, VPNs, web pages, Office 365 application., Perform tickets after finding a solution and escalate if necessary.
NTT DATA
Provide user assistance with crashes, errors, app installation, or how to perform procedures, VPNs and servers., Record the process in tickets and provide the user with the required information.
Eastern Airways
Provide customer service to people who wish to schedule or purchase a flight to a certain destination, Assign or change services or seats and resolve any doubts about the trip through the Amadeus system.
Sutherland
Customer service in the call center on internet and home phone, satellite TV and resolving the problems they had with their service.
Convergys
Bilingual customer service and sale of home telephony and internet packages, as well as mobile telephone and satellite television.
Subway, Restaurant
Prepare the food in front of the kitchen, keep the place clean but especially the kitchen, organize the portions of food and store them in the fridge and cashier.
Sprint (ACS)
Guide the client with their doubts and complaints by telephone in English to provide solutions or simply recharge minutes on your cell phone.
Max Dry Cleaners
Maintain order of the place with those of more workers, clothing, and chemicals as well as charging for customer service.
Papalote Restaurante
In charge of the area of a restaurant with its customers, keeping my area clean and keeping the customer satisfied.
Little Caesar's Pizza
Making pizzas for direct sale at the counter, checkout and collection of orders over the phone.
