Dedicated professional with extensive experience in customer service, technical support, lead qualification, and translation, adept at fostering positive interactions and driving sales growth.
Delivered excellent customer service, managing inquiries, complaints, and satisfaction across various roles.
Responded to customer technical issues, diagnosing hardware/software problems, and resolving them effectively.
Specialized in identifying, qualifying, and nurturing prospects to support sales at ISA agent leadspring.
Conducted translation and interpretation between English and Spanish, ensuring linguistic and cultural accuracy.
ISA agent leadspring
Expertise in lead generation and qualification, consistently identifying and nurturing potential prospects to drive sales growth.
Whataburger
Provided excellent customer service in a fast-paced restaurant environment., Assisted customers with orders, inquiries, and resolved complaints effectively., Maintained cleanliness and organization of the dining area.
Virtual Job Agent
Responded to customer inquiries and provided technical assistance via phone and email., Troubleshot hardware and software issues, resolving problems promptly and accurately., Documented customer interactions and reported recurring technical issues to the appropriate teams.
Macys
Handled a high volume of customer calls in a call center environment., Assisted customers with product inquiries, order tracking, and issue resolution., Ensured customer satisfaction by providing accurate and timely information.
Bachelor's Degree
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Utilized Microsoft Office tools effectively for documentation, communication, and support tasks.
GpRe
Translated documents from English to Spanish and vice versa., Conducted interpretation services for meetings and conferences., Ensured accurate and culturally appropriate translations.
