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Daviana

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Contacto

Alajuela,Alajuela Province,Costa Rica
Disponible en CazVid
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Competencias

Microsoft ExcelIntermediate

Demonstrated experience with Microsoft Excel.

Ability to Work in a TeamIntermediate

Demonstrated experience with Ability to Work in a Team.

Communication SkillsIntermediate

Demonstrated experience with Communication Skills.

Computer SkillsIntermediate

Demonstrated experience with Computer Skills.

Ability to Work Under PressureIntermediate

Demonstrated experience with Ability to Work Under Pressure.

Educacion

Bachelor's degree
UNA
Completed December 2016
Technical People Management
Universidad Politecnica Internacional
Completed March 2023

Idiomas

enNative

Experiencia

Customer service

Britt Shop Costa Rica
March 2015 - June 2017

Maintained a neat, organized, and safe working environment., Managed staff and cashier procedures to ensure optimal performance., Handle customers from all around the world since the store was at the airport.

Customer service

Experian
August 2019 - January 2021

Working directly with customer credit records, since this company is one of the main USA credit bureaus., Handle complicated money related situations almost every day., Follow different procedures to ensure the requests resolution.

Technical Customer Service Agent L3

Amazon Web Services
January 2021 - September 2025

Brought forth excellent customer service skills and a commitment to customer satisfaction., Worked to achieve high customer satisfaction rates by providing optimal customer service., Working directly with compromised accounts, following the whole process along with the customer to re-secure accounts and work on outstanding billing requests as a result of the compromised event., Cloud services management.

Habilidades

Microsoft ExcelAbility to Work in a TeamCommunication SkillsComputer SkillsAbility to Work Under Pressure
Publicado en CazVid - 17 may 2026
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