David - Customer Service & Support Specialist with 8+ years in retail and tech industries

Medellín, Antioquia, Colombiaen

Handled customer inquiries via multiple channels, maintaining high CSAT scores and SLA compliance.

Assisted in store setup, inventory management, and helped clients select products tailored to their needs.

Publicado en CazVid

Resumen

Dedicated professional with over 8 years of experience in customer service, retail sales, and online store support. Skilled in technical troubleshooting, inventory management, and client engagement. Committed to delivering excellent service and operational efficiency.

Logros Clave

Supported online store operations, troubleshooting technical issues, and collaborating to improve workflows.

Habilidades

Customer Service & Client EngagementAdvanced

Provided personalized service, upselling, and maintained strong client relationships across retail and online support environments.

Technical TroubleshootingIntermediate

Resolved issues related to online store payments, checkout, apps, themes, domains, DNS, and SSL certificates.

Inventory & Stock ManagementAdvanced

Managed inventory and stock control for retail, ensuring product availability and organization.

Communication & NegotiationAdvanced

Developed effective communication and persuasion skills through daily customer and client interactions.

Workflow & Time ManagementIntermediate

Performed in high-volume support environments, collaborating with teams and escalating issues for process improvements.

Idiomas

Spanish(Native)English(Upper-Intermediate)

Experiencia

ADMINISTRATIVE ASSOCIATE

AGLOSERVI LA 44

JAN 2019 - SEPT 2024

Sold customized furniture and home renovation plans tailored to client needs., Acted as the first point of contact for customers, delivering friendly and professional service., Identified customer needs and created purchase interest through personalized consultations., Managed inventory, optimized...

RETAIL SALES ASSISTANT

DUMMI RIMAX

JUN 2016 - DECEMBER 2018

Assisted clients in selecting products that matched their needs, style, and budget., Closed daily sales efficiently and consistently met revenue targets., Maintained store appearance and ensured product displays were attractive and organized., Strengthened communication and persuasion skills...

TASKUS TEAMMATE

TAKSUS HOLDINGS INC

JULY 2025 - DECEMBER 2025

Multichannel customer support via email, chat, and ticketing systems., Technical troubleshooting for online stores (payments, checkout issues, apps, themes, domains, DNS, SSL)., Store setup assistance: products, collections, inventory, shipping, taxes, and payment methods., Strong KPI performance...