Dedicated professional with over several years of experience in employment support, technical support, and team management. Skilled in client assessment, job placement, and customer service, with a proven ability to lead teams and optimize workflows.
Conducted comprehensive assessments and supported clients in developing employment-related skills, including resume writing and interview techniques.
Led teams and mentored staff in customer service, technical support, and operations, enhancing team performance and efficiency.
Provided technical support for IT systems, troubleshooting IoT devices and managing workflow system for customer satisfaction.
Analyzed team data and performance metrics to identify opportunities for process and service improvements.
LSG and Associates LLC
Meet with clients regularly to assess their skills and interests, and to develop and review individualized employment plans., Provide individualized support and guidance to clients on caseload, as they seek, apply for employment opportunities., Work with clients to develop and practice job skills,...
David Marsico Construction
Checking the work log for available job sites and listing the work truck with correct materials, tools, and verifying addresses for job sites., Traveling to job site and verifying tasks., Prep job site with appropriate tools, materials, and communicating with customer be it builder, home owner, or...
State of New Mexico Human Services, New Mexico
Developed customized approach to enhancements by utilizing employee performance data for operational efficiencies., Established performance scorecard for state agencies to monitor and track performance of employees., Drove team of tenured IT technicians across the state of New Mexico by managing,...
Bachelors of Arts
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Handled escalated inquiries ensuring customer satisfaction, and provided exceptional service across roles.
Verizon Wireless LLC, New Mexico
Employed effective approaches to learn, teach, and deliver expert technical support for customers and employees for seamless workflow., Guided and mentored new staff members and accomplished personal metrics., Trained, coached, and developed representatives for exceptional competencies in phone...
Verizon Wireless LLC, New Mexico
Addressed issues and conflicts to resolve escalated customer situations for full client satisfaction., Examined team data, identified potentials, and customized coaching to individuals for improved performance., Interacted with team members regarding organizational news, policies, and events.
Verizon Wireless LLC, New Mexico
Developed in-depth knowledge by providing exceptional services to organizations., Established and cultivated network within enterprise to attain optimum outcomes of operational activities.
Verizon Wireless LLC, New Mexico
Served as technical expert to provide knowledge of global services, phone specifications, and network to ensure flawless procedures., Carried out troubleshooting for IOT devices connected to cellular networks for improvised and smooth running.
