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David
Employment Specialist with diverse support & job placement expertise
Video resume
Contacto
Competencias
Conducted comprehensive assessments and supported clients in developing employment-related skills, including resume writing and interview techniques.
Led teams and mentored staff in customer service, technical support, and operations, enhancing team performance and efficiency.
Provided technical support for IT systems, troubleshooting IoT devices and managing workflow system for customer satisfaction.
Analyzed team data and performance metrics to identify opportunities for process and service improvements.
Handled escalated inquiries ensuring customer satisfaction, and provided exceptional service across roles.
Educacion
Idiomas
Resumen
Dedicated professional with over several years of experience in employment support, technical support, and team management. Skilled in client assessment, job placement, and customer service, with a proven ability to lead teams and optimize workflows.
Logros Clave
- Assessed client skills and interests to develop tailored employment plans & guided clients through job searching, resume writing, and interview prep.
- Built strong collaborations with employers to secure and sustain client employment, advocating for client needs in work schedules and accommodations.
- Led teams in IT support, developing operational efficiencies, establishing performance metrics, and managing workflow for statewide services.
Experiencia
Employment Specialist
Meet with clients regularly to assess their skills and interests, and to develop and review individualized employment plans., Provide individualized support and guidance to clients on caseload, as they seek, apply for employment opportunities., Work with clients to develop and practice job skills,...
General Laborer/Contractor Apprentice
Checking the work log for available job sites and listing the work truck with correct materials, tools, and verifying addresses for job sites., Traveling to job site and verifying tasks., Prep job site with appropriate tools, materials, and communicating with customer be it builder, home owner, or...
IT Help-Desk Supervisor
Developed customized approach to enhancements by utilizing employee performance data for operational efficiencies., Established performance scorecard for state agencies to monitor and track performance of employees., Drove team of tenured IT technicians across the state of New Mexico by managing,...
New Employee Coach
Employed effective approaches to learn, teach, and deliver expert technical support for customers and employees for seamless workflow., Guided and mentored new staff members and accomplished personal metrics., Trained, coached, and developed representatives for exceptional competencies in phone...
Technical support / CS Supervisor
Addressed issues and conflicts to resolve escalated customer situations for full client satisfaction., Examined team data, identified potentials, and customized coaching to individuals for improved performance., Interacted with team members regarding organizational news, policies, and events.
Future leaders Program
Developed in-depth knowledge by providing exceptional services to organizations., Established and cultivated network within enterprise to attain optimum outcomes of operational activities.
Technical Expert
Served as technical expert to provide knowledge of global services, phone specifications, and network to ensure flawless procedures., Carried out troubleshooting for IOT devices connected to cellular networks for improvised and smooth running.