David - Data Analyst

Demonstrated experience with English.

Demonstrated experience with Swahili.

Demonstrated experience with Kikuyu.

Demonstrated experience with Microsoft Office (Excel, Word, PowerPoint).

Demonstrated experience with Google Workspace.

Resolved high-volume stakeholder queries via phone and email, gathering accurate information and ensuring timely follow-through across multiple channels — direct customer/client support experience. Maintained a shared query tracker for real-time monitoring and escalation, functioning as a ticketing-style workflow for complex or unresolved cases. Managed sensitive stakeholder data within internal database systems, maintaining accuracy and confidentiality throughout

Delivered guideline-compliant work across image, video, audio, and text tasks for platforms including iMerit, Remotasks, Uber AI, UHRS, and Shift X Micro-AGI — consistently meeting deadlines while working fully remote and self-directed. Evaluated and rated AI-generated responses against structured rubrics across several task categories, requiring careful reading comprehension and consistent judgment under detailed instructions. Completed transcription, translation-adjacent, and language-specific tasks drawing on native fluency in Swahili. Coordinated independently across distributed teams and asynchronous workflows, a pattern directly transferable to remote support or virtual assistant work

Delivered structured training sessions to diverse student groups, managing scheduling, pacing, and individual progress tracking. Adapted communication style to varied learner needs in a dynamic, fast-changing setting — demonstrating patience and audience-appropriate communication