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David
Customer Support & Content Creator with 5+ years in Digital Media and Client Services
Video resume
Contacto
Competencias
Managed social media accounts and content strategy for platforms such as TikTok, Instagram, and OnlyFans to drive engagement and growth.
Handled customer inquiries and support for various clients, including telecom, transportation, and medical services, ensuring high satisfaction.
Planned, produced, and scheduled photo and video content tailored for individual models and brands.
Provided technical assistance for internet, phone services, and device troubleshooting in telecom support roles.
Assisted patients with insurance claims, medical documentation, and compliance in healthcare environments.
Educacion
Idiomas
Resumen
Bilingual support specialist with over five years in customer service, social media, and content creation, fluent in English and Spanish, dedicated to delivering high-quality client support and digital media management.
Logros Clave
- Managed online presence and growth strategies for adult content creators across multiple platforms including OnlyFans, Instagram, and TikTok
- Supported a moving services startup by handling customer inquiries, logistics, and developing onboarding resources
- Provided comprehensive patient support during home sleep apnea testing, ensuring compliance and patient satisfaction
Experiencia
Content Creator Management
Managed online presence and growth strategy for multiple adult content creators on platforms including OnlyFans, Instagram and TikTok, Planned and produced photo and video content tailored to each model, Scheduled and uploaded content, Managed audience interactions, Implemented organic follower...
Customer Support
Supported a Los Angeles-based moving startup by handling customer inquiries and internal logistics, Assisted both customer and movers with service request, scheduling and problem-solving, Helped develop training resources and documentation for onboarding new service agents
Patient Services Representative
Provided support to patients undergoing home sleep apnea testing (HSAT) for a leading US based medical diagnostics company, Assisted patients with insurance claims, billing inquiries, and copays concerns, Reviewed test recordings and provided personalized guidance to ensure successful test...
Credit Advisor
Handled Credit card account services for US-based clients, Processed payments, addressed disputes and assisted with credit score improvement strategies, Supported requests for credit line increases, account updates, and card cancellations, Maintained a high level of accuracy and customer...
Customer Experience Specialist
Delivered support to riders, drivers, and applicants for major US and Canada transportation platform, Resolved rider disputes, app issues, and billing concerns, Coordinated refunds, managed reports of lost items, and handled trip-related damages, Provided guidance to new driver applicants...
Technical Support Agent
Provided tech support for home internet and phone services, Assisted with internet outages, installation problems, and equipment troubleshooting, Guided customers through connections issues and service configuration
Customer Service Representative
Provided bilingual customer support for two major US telecom providers, Assisted clients with mobile and home service plans, device upgrades and other inquiries, Delivered technical support for network issues and device troubleshooting, Guided customer through plan changes and service enhancements