David

Demonstrated experience with Phone Support.

Demonstrated experience with Email Support.

Demonstrated experience with Chat Support.

Demonstrated experience with Problem Resolution.

Demonstrated experience with Scheduling.

Serve as a primary point of contact for residents, families, visitors, and staff by phone and in person.. Respond to questions and requests, provide assistance, and route issues to appropriate departments.. Facilitate communication between residents, families, staff, and departments to support timely resolution.. Maintain accurate records and documentation while handling confidential information.

Coordinated provider scheduling, patient communications, documentation, and administrative support within a remote healthcare practice.. Served as a liaison between providers, patients, and leadership to facilitate communication and issue resolution.. Maintained HIPAA-compliant patient documentation and records using ICANotes+ EHR.. Managed multiple priorities independently while maintaining accuracy, confidentiality, and timely follow-through.

Managed high-volume inbound and outbound phone calls and email communications with prospective students.. Answered questions, explained enrollment processes, and helped individuals understand requirements and next steps.. Maintained accurate customer information, interaction notes, and records in CRM systems.. Coordinated with university departments to resolve questions and support enrollment activities.

Supported Department of Energy workforce initiatives through administrative operations, documentation, data management, and reporting.. Designed and maintained a nationwide workforce database supporting federal reporting across all 50 states.. Prepared recurring reports and executive analyses for IBM and Department of Energy leadership.. Validated information for accuracy and coordinated deliverables with stakeholders.

Assisted customers by phone, email, and chat, answering questions and explaining products and purchasing information.. Maintained accurate customer records and interaction documentation in Salesforce CRM.