David

Premium Support Specialist/ Senior Specialist

Handled up to 130 calls weekly / 20% of volume in a high priority queue and maintained high quality standards. Delivered high-quality and inbound phone and email support, ensuring timely and empathetic resolution of customer concerns. Managed both phone and ticket-based cases, resolving escalations and implementing service recovery strategies to address unsatisfactory consumer experiences. Acted as a customer advocate, identifying and proposing opportunities for process improvements and product enhancements. Utilized multiple platforms and tools such as Bliss, Uknowledge, JIRA for OCs and Lost Items, Investigation workbench and Chronicle to diagnose issues, identify resolutions, and adapt to shifting priorities in a dynamic environment. Supported real-time decision-making to address urgent customer needs, demonstrating flexibility and initiative. Provided premium support, including retention and de-escalation efforts, while maintaining a customer-first approach

Customer Service Representative

Delivered customer support across the full sales cycle, providing pre-sale and post-sale assistance to ensure seamless car-buying experiences. Specialized in de-escalation, conflict resolution, and guiding customers through sensitive and complex issues.. Managed pre- and post-sale services including vehicle selection guidance, trade-in evaluations, financing applications, delivery coordination, account adjustments, and warranty/service questions. Utilized de-escalation techniques and problem-solving skills to resolve customer concerns with professionalism and empathy, consistently turning challenging situations into positive outcomes. Collaborated with internal teams (finance, logistics, and operations) to streamline processes and improve customer journey

Senior Sales Specialist

Managed sales processes and supported store leadership in customer retention, team training, and building a positive work culture.. Delivered training sessions, guided staff on product knowledge, and drove membership sales.. Coordinated merchandising, inventory accuracy, and visual presentations.. Delivered exceptional customer service and resolved complex issues. Motivated staff to pursue additional training and career development. Partnered with department managers to align daily operations with goals

Maintenance Lead

Oversaw maintenance projects for residential and commercial clients, including plumbing, electrical, flooring, and HVAC work.. Built strong relationships with residents and stakeholders. Ensured all projects met safety standards and quality benchmarks. Completed construction projects (sheds, additions, roof repairs) on time and within scope

Customer Service & Sales Representative

Generated sales by contacting dealerships, customizers, and online retailers while managing inbound orders and customer inquiries.. Delivered quick, effective solutions to customer concerns

Customer Service Representative

Provided technical support for inbound calls while generating sales and upgrading customer accounts.. Developed deep knowledge of products and services to optimize customer outcomes.. Collaborated with management to improve customer interactions.. Trained and mentored junior staff to boost team performance.

Owner/Operator

Managed all aspects of an independent restaurant business, including marketing, sales, customer service, financials, and daily operations.. Created innovative marketing strategies to build brand recognition.. Hired, trained, and managed staff, including delivery teams.

Marketing Director

Consistently acquired and maintained partnerships with national/international warehouse distributors and retail vendors.. Provided tech support to businesses and end users and managed key day-to-day marketing processes.. Represented the company at industry trade shows (e.g., SEMA) and supported successful new store openings to strengthen brand presence and market reach. Trained and mentored staff in leadership and customer engagement

Marketing Director

Sales and Marketing

Family Planning Counselor/Marketing Rep