Professional with expertise in live customer engagement, content moderation, and digital content analysis. Skilled in bilingual communication, with a strong background in entertainment and digital solutions.
Skilled in engaging and managing live interactions with diverse audiences to ensure positive experiences.
Experienced in reviewing and enforcing platform policies to maintain safe digital environments.
Proficient in analyzing and classifying digital content to meet platform standards and compliance.
Exceptional ability to communicate effectively in both Spanish and English in professional contexts.
ARRiSE (Live Casino)
Host live casino games in Spanish through streaming platforms, delivering an engaging and professional experience for players.. Interact in real time with Spanish‑speaking customers while maintaining high service and engagement standards.. Operate live‑stream gaming systems and digital tools while following operational and security protocols.. Work in high‑precision environments ensuring compliance with iGaming operational procedures.
MAE Digital
Provided commercial consulting on digital solutions and marketing strategies for clients.. Managed relationships with prospective customers and supported consultative sales processes.. Analyzed client business needs and proposed digital solutions to support business growth.
Teleperformance
Reviewed and moderated large volumes of social media content ensuring compliance with platform policies.. Identified and classified sensitive or inappropriate content following digital safety guidelines.. Maintained quality standards within Trust & Safety BPO operations.. Contributed to safer digital communities through accurate moderation decisions.
Software Engineering
High School Diploma
B.S.
From my previous roles, I learned that teamwork is a valuable thing. Organization is also a real valuable skill that it might be something that a lot of people might pass. I had other friends that work remotely and maybe they are not so organized and confused all their times, but it is very important to have that. I've learned to work alone because working remotely helps you to not being supervised, but helps you understand that you are working and you have to be productive. And you have to be a person who can do all on his own and you can have doubts, that is totally valid, but you have to do what you have to do when you have to do it. So I can work under pressure and manage a lot of information due to my previous roles, and I think I'll be a great candidate for that.
For my work, I've been using some organizing softwares like Trello or ClickUp that help me organize my tasks, prioritizing by date, by deadlines, by amount of work. And I think it's very important for me having an organized time for everything that I have in my life, even my breaks, even my time alone, even my time with friends. Everything is important to have organized. So I think it helps to have an experience with that tools for another softwares that maybe are similar.
I cannot talk about deliveries or pickups, but I can talk about maybe meetings, video meetings with clients because sometimes they mix up by the apps that we were using or something like that, but we always rely on our team. We seek for the best solution for our clients and we don't want them to lose the experience of having an appointment with us, having the experience to get a diagnosis from our company. So we rely on our team and make them look for another time if they wanted to come with one person in specific or the option to take it with another person.
I do not have an experience as a dispatcher, but at my gig as a commercial consultant, we do have a lot of customers that maybe needed the appointment for one hour in a specific and maybe one day in a specific that needed to be fulfilled for maybe others. There was some challenging process because there was a lot of people that needed that, but we organized them by priority for time and the type of company and service that they required, that maybe we think they required. So we do it that way and it works for us.
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Supported consultative sales processes and maintained strong client relationships in digital solutions.
Teleperformance Colombia
Processed and resolved 300-500 content moderation jobs per day across global social media platforms, consistently meeting SLAs with an accuracy rate exceeding 90%.. Enforced community guidelines and platform policies to evaluate, classify, and escalate sensitive content including hate speech, misinformation, and policy-violating material.. Collaborated in English and Spanish with multicultural teams across multiple time zones, ensuring consistent application of editorial and moderation criteria.. Identified recurring policy violation patterns and submitted feedback reports that contributed to internal quality control process improvements.. Maintained consistent performance across key productivity metrics — throughput, accuracy, and consistency — within a demanding BPO environment.
Hi, I'm David Viteredal. I am 21 years old. I am currently studying software engineer. I've worked for teleperformance for two years and a half at my digital for six months, and now I'm doing freelance job as a web developer that are just four hours. It is something short, but that's a little bit about me.
Hello, my name is David. I am 21 years old. I'm a customer service experience person that I've worked.
