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Dayana
Auxiliar veterinaria
Contacto
Competencias
Handled client requests and complaints across various channels, ensuring a positive customer experience.
Assisted in animal surgeries, medication administration, and basic animal grooming at veterinary clinics.
Sold veterinary products and medications, providing relevant recommendations to clients.
Recorded and tracked customer interactions and cases using CRM systems to ensure accurate record maintenance.
Conducted bilingual communication, resolving client queries empathetically in a fast-paced environment.
Educación
Idiomas
Resumen
Dedicated veterinary assistant and bilingual customer service adviser with extensive experience in animal care, sales, and client relations. Skilled in handling surgical assistance, medication, and customer inquiries to ensure animal wellbeing and client satisfaction. Proven ability to manage...
Logros Clave
- Provided veterinary assistance involving surgeries, medication, and animal grooming, ensuring animal wellbeing.
- Managed customer inquiries and complaints across multiple channels, improving client satisfaction and service efficiency.
- Maintained detailed case records in CRM systems, supporting continuous improvement in customer service processes.
Experiencia
Auxiliar veterinaria
Atención al cliente, venta de productos veterinarios, venta de medicamento, asistencia en cirugías, baño y cuidado canino básico
Asesor bilingüe de servicio al cliente
Atención y gestión de solicitudes de clientes a través de distintos canales (telefónico, chat y correo), Resolución de inquietudes y reclamos de manera empática y efectiva, garantizando una excelente experiencia del cliente, Cumplimiento de indicadores de desempeño (KPI’s) como calidad, tiempo...