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Deisy
Customer Service & Troubleshooting Specialist with diverse industry experience
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Competencias
Applied technical troubleshooting skills across multiple customer service roles to identify and resolve platform issues.
Managed customer data and lead tracking efficiently within automotive CRM systems to support sales and service operations.
Utilized bilingual skills to effectively communicate and resolve customer issues across diverse client needs.
Delivered high-quality customer service, addressing inquiries, resolving complaints, and negotiating with suppliers.
Managed multiple channels and accounts simultaneously, adapting quickly to changing situations to optimize responsiveness.
Educacion
Idiomas
Resumen
Experienced in managing customer data, technical troubleshooting, and providing bilingual support across automotive, travel, and technology sectors. Skilled at handling multiple tasks efficiently and maintaining high client satisfaction.
Logros Clave
- Managed real-time customer data and lead tracking within CRM platforms at Automotive BDC, ensuring high data integrity.
- Addressed and resolved travel booking issues quickly, maintaining high client satisfaction at IGT for Hopper/Capital One Travel.
- Handled multiple technical accounts at Solvo, troubleshooting complex system issues and providing personalized solutions.
Experiencia
Appointment Setter & Customer Service Representative
Manage and update real-time customer data within automotive CRM platforms to ensure high data integrity and lead tracking., Address customer inquiries regarding digital vehicle interfaces and service scheduling software., Simultaneously manage multiple communication channels (VOIP, Chat, and Email)...
Customer Service & Travel Agent Representative
Quickly addressed and resolved issues arising during the booking process or travel experience., Managed multiple clients and tasks simultaneously while maintaining a high level of professional service., Collaborated with suppliers, airlines, and hotels to negotiate rates and ensure quality service...
Bilingual Consultant in Sales, Customer Service & Troubleshooting
Maintained a solid understanding of the technical aspects of the products and services supported., Utilized strong speaking and listening skills to effectively understand customer needs and convey technical solutions., Remained adaptable and open to learning to ensure up-to-date knowledge of...
Customer Service Representative
Served as a member of the Troubleshooting Department for the Vatom account., Efficiently managed three distinct technical accounts: Applebee’s (88 Restaurants), Goodyear (scheduling systems), and Vatom (platform troubleshooting)., Identified root causes of complex issues to provide personalized and...